This includes but is not limited to your IP address, browser type, mobile device ID, device type, operating system version, connection information, mobile network information, location derived from GPS-enabled services, information based on your usage of the service such as time, date and duration of your use, referral URLs, search terms and search history, browsing history and advertisement interactions and other statistics, including transactions you carry out when using our service.

We may retrieve additional personal information about you from third parties and other identification/verification services such as your financial institution and payment processor. With your consent, we may also collect additional personal information in other ways including emails, surveys, and other forms of communication. Once you begin using our services through your TryPaying account, we will keep records of your transactions and collect information of your other activities related to our services. We will not share or disclose your personal information with a third party without your consent except as may be required for the purpose of providing you with the service or under applicable legislation.

In providing you with our services, we may rely on third-party servers located in foreign jurisdictions from time to time, which as a result, may require the transfer or maintenance of your personally identifiable information on computers or servers in foreign jurisdictions. We will endeavour to ensure that such foreign jurisdictions have data protection legislation that is no less than the existing Data Protection Regulations in force in the United States and in the Federal republic of Nigeria and your personally identifiable information is treated in a safe and secure manner.

Except as provided in this Privacy Policy, TryPaying, WILL NOT disclose the information that it obtains from you to third parties without your express written permission, or where we believe, in good faith, that the law requires us to disclose the information. If you request that TryPaying share information provided by or collected from you directly with a third party designated by you, you agree that you (and not TryPaying) will be solely responsible for the use, storage, and maintenance of such information by such third party.

We may sometimes share the information we have collected from you with third parties.

You agree that we have the right to share your personal information:

1. With any of our affiliated companies, subsidiaries, website providers, and professional advisers on a need-to-know basis;
2. With financial website providers, including the financial institutions or banking partners identified in your agreement or communicated to us, that provide banking websites in connection with your account;
3. With non-financial companies, such as email website providers that perform marketing services on our behalf, and fraud prevention providers that use the information to provide services to us;
4. With a non-affiliated third-party to access and transmit your personal and financial information from a relevant financial institution. You grant the third party the right, power, and authority to access and transmit this information according to the terms of their privacy policy;
5. With selected third parties including business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you;
6. With third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets, or alternatively, acquire all or parts of their businesses;
7. In response to a request for information, if we are required by, or we believe disclosure is in accordance with, any applicable law, regulation, or legal process; and
8. With relevant law enforcement officials or other third parties, such as investigators or auditors, if we believe it is appropriate to investigate fraud.

We may share the information to facilitate the seamless delivery of our services or in compliance with applicable legal requirements and assisting law enforcement agencies by responding to requests for the disclosure of information in accordance with local laws.

We use cookies to identify you as a User and make your user experience easier, customize our services, content and advertising; help you ensure that your account security is not compromised, mitigate risk and prevent fraud; and to promote trust and safety on our website.

Cookies allow our servers to remember IP addresses, date and time of visits, monitor web traffic and prevent fraudulent activities.

Our cookies never store personal or sensitive information; they simply hold a unique random reference to you so that once you visit the site we can recognize who you are and provide certain content to you.

If your browser or browser add-on permits, you have the choice to disable cookies on our website; however this may impact your experience using our website.

We process your information in accordance with the provisions of the Nigeria Data Protection Regulation and these principles:

1. Your personal data is collected and processed in accordance with specific, legitimate, and lawful purposes consented to by you, provided that further processing may be done by archiving the data for public interest, scientific or research purposes, or statistical purposes.
2. The data collected is adequate, accurate, and without prejudice to the dignity of the human person.
3. The data collected is stored only for the period within which it is reasonably needed.
4. The data collected is secured against all foreseeable hazards and breaches such as theft, cyberattack, viral attack, dissemination, manipulations of any kind, damage by rain, fire, or exposure to other natural elements.
5. We owe a duty of care to you in respect of the data we have obtained from you.

To prevent unauthorised access and maintain security against foreseeable hazards, we have in place physical, electronic and managerial procedures to protect, secure and safeguard our customer’s data and ensure accuracy of our records.

1. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
2. We use regular malware scanning.
3. We use secure socket layer (SSL) protocol for the collection and any permitted transfers of your data. However, TryPaying cannot guarantee the security of any personal data disclosed to it or collected by it to the extent that it has no control over the public or third-party network through which personal data may be sent to our website.
4. We have a management and corporate commitment to information security within the organization and provide clear direction, guidance, responsibilities, and procedures in this respect.

We have in place a Data Protection Officer who deals with security of information and personal data together with relevant compliance with the Regulation and the knowledge and skills of our Data Protection Officer are continuously updated

In addition to the security measures we employ, you must also ensure that you take responsibility for the protection of your personal information. We will not be liable for any loss or damage caused by the activities of hackers and fraudsters when we have taken all necessary and reasonable steps to protect your information in our possession. You are also responsible for safeguarding your username, password and financial information.

We may need to transfer your information in our possession to third parties outside Nigeria. Such transfers will only be done in accordance with the applicable data protection regulations in such jurisdiction. While undertaking the international transfer of your information, we will put security measures in place to reasonably protect your data during transmission. We shall, among other things, confirm whether the country is on the National Information Technology Development Agency (“NITDA”) White List of Countries with adequate data protection laws

We may retain Personal Information about the User, as long as it is necessary for business and/or legal purposes. Also, we may retain aggregated anonymous information indefinitely. In addition, we may retain your information for an additional period as is permitted or required to, among other things, comply with our legal obligations, resolve disputes, and enforce agreements. All Personal Information shall be destroyed by TryPaying where possible. For all Personal Data and records obtained, used and stored by us, we shall perform periodical reviews of the data retained to confirm the accuracy, purpose, validity and requirement to retain.

The length of storage of Personal Information shall, amongst other things, be determined by:

1. the contract terms agreed between the TryPaying and the Data Subject or as long as it is needed for the purpose for which it was obtained; or
2. whether the transaction or relationship has statutory implication or a required retention period; or
3. whether there is an express request for deletion of Personal Data by the Data Subject, provided that such request will only be treated where the Data Subject is not under any investigation which may require the Company to retain such Personal Data or there is no subsisting contractual arrangement with the Data Subject that would require the processing of the Personal Data; or
4. whether the Company has another lawful basis for retaining that information beyond the period for which it is necessary to serve the original purpose.

If you have questions regarding your data privacy rights or would like to submit a related data privacy right request, please email us. Please allow up to 10 days for requests to be processed.

If you have general questions concerning this Privacy Policy, please contact us.

We maintain a data breach procedure in order to deal with incidents concerning personal Information or practices leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal Information transmitted, stored or otherwise processed. You may contact us upon becoming aware of any breach of personal Information or if your access credentials have been compromised, to enable us to take the necessary steps towards ensuring the security of your personal Information or account.

We reserve the right to periodically update and modify the terms of our Privacy Policy without notice. Changes to this Privacy Policy will take effect on the last updated date.